BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform
Date: Wednesday 25 November 2009
Author: PHILIP ALSOP
BMC Software and salesforce.com, the enterprise cloud computing company, have announced a strategic alliance to deliver BMC's industry-leading IT management solutions on the Force.com platform. The initial joint offering addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.
Standing together on stage at Dreamforce 2009, salesforce.com CEO Marc Benioff and BMC chairman and chief executive Bob Beauchamp discussed the new cloud-based service desk offering, designed for customers looking for strong IT-business integration and rapid time-to-value. Leveraging BMC's industry-leading expertise, the core functionality of BMC Service Desk Express, and the trusted and scalable Force.com platform, BMC Service Desk Express on Force.com will deliver cloud-enabled service desk, self-service and inventory management capabilities.
"BMC's new alliance with salesforce.com will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment," said Beauchamp. "A strong, simplified and standardized service desk is critical to improving efficiency, increasing service levels and reducing costs."
"The alliance between salesforce.com and BMC will accelerate IT management success with cloud computing," said Benioff. "Customers can now leverage enterprise-class IT management completely in the cloud with Force.com and BMC Software
